I just placed an order, when will it ship?
We're excited to get your order to you as quickly as possible! After you place your order with Elegra, we'll start preparing it right away. It typically takes us about 24 hours to receive and process your order. Once it's ready, we'll ship it out the next business day using ground shipping. It usually takes 3-4 business days from the time of preparation for your package to arrive. For any international shipping inquiries, please don't hesitate to reach out to us at: sales@elegracosmetics.com

What is your Return Policy?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund. For any customer service Inquiry you can reach us at: sales@elegracosmetics.com

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you Please contact  us and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.